Our essential support package covers the IT infrastructure basics which all business needs to thrive. It includes technical support for both software and hardware related matters, including escalation to manufacturers or distributors where required. For hardware purchased through Friendly IT, we also provide a premium level of hardware support.

Monthly on site maintenance is provided to ensure servers and operating systems are updated and running optimally, keeping your business protected from zero-day attacks and potential threats.

We also include monitoring of client endpoints where available to stay pro-active in resolving any issues that may arise, thereby minimising downtime or avoiding it all together.

Our essential support packages also includes help desk support to end-users, giving your business that in-house IT support team feel. We operate on a 4 hour SLA and remain available 24/7 to ensure your business stays open around the clock.